Frequently Asked Questions

General FAQs
Do you ship internationally?
Yes, we ship to over 200 countries. Please check our Shipping page for more details.

What forms of payment are accepted?
We accept Paypal, Visa, Mastercard, American Express, Discover, Amazon Pay and Apple Pay. All prices are in U.S. dollars.
To view pricing in your local currency, select it from the drop down menu at the top right of the page.  Please contact us at info@chuboknives.com if you do not see your local currency.

How can I check if an item is in stock?
Items are in stock unless it says 'out of stock' in the product description.  You can contact us at info@chuboknives.com for lead times on out of stock products. We will reply to your request within one business day.

Will you confirm receipt of my online order?
You will receive a confirmation email once we have received your order.  Please check all your email folders in the event it has gone to your junk mail.

How can I check status of an order placed online?
Log into your account, where you can check whether your order is in process or has shipped. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

How is sales tax calculated?
Chubo is obligated to collect sales tax on orders shipping to Florida.

Do you do special or custom orders on knives?
Yes, we are happy to accommodate any special requests or custom orders you may have. Please contact us at info@chuboknives.com with specific requests.

Can I save items in my shopping cart?
Yes, you can save items in your shopping cart and come back later to continue shopping.

How can I change or cancel my order?
Please email info@chuboknives.com to cancel your order.

When do you charge my credit card?
When you place an order online, a hold is placed on the funds on your credit card. The card is charged when the order ships out.

What is the Chubo return policy?
We accept returns on orders up to 14 days after delivery. Orders are eligible for exchange, store credit or refund. Please see Return Policy for more details.

What shipping method do you use?
We ship directly from our Japan warehouse via Japan Post (EMS), which is an insured, fast and secure shipping method.  For U.S., Canada, Australia, New Zealand and UK orders, your package will arrive in approximately 4 to 5 business days from the date of shipment. Orders to the rest of the world take 7 to 10 days depending on destination country. Please contact us at info@chuboknives.com if you have questions about shipping to your country.

How do I track my package?
You will receive an email with a link to a tracking number as soon as your order ships.

How are shipping charges calculated?
Orders to the U.S. and Canada over $100 currently ship free. Orders under $100 are charged a flat $9 shipping fee. 
Orders shipping outside the U.S. and Canada have a flat $7 shipping fee.

Is the credit card information I submit secure?
Absolutely. We use encrypted servers so that your credit card information is never at risk of being hacked or stolen.

What is Chubo’s privacy policy?
We will never sell or rent your personal information to any third parties.