Shipping
United States and Canada
We offer free shipping on orders over $100. For orders under $100, the shipping fee is $9.Your order will air ship directly from our Japan warehouse to your door via Japan Post (EMS). This is an insured, secure and trackable method. Orders ship Monday through Friday and arrive in 4 to 5 business days from the shipment date.
* Please note shipments are taking 3 to 4 days longer than normal due to covid-19 related shipping delays.
International Shipping
We ship to over 100 countries worldwide. Shipping and handling is a flat $7**
Your order will air ship directly from our Japan warehouse to your door via Japan Post (EMS). This is an insured, secure and trackable method. Orders usually arrive in 5 to 9 business days from the shipment date. Countries eligible for $7 flat shipping are:
Australia, United Kingdom, France, Germany, Singapore, Hong Kong, Thailand, Taiwan, South Korea, Mexico, Norway, Sweden, Finland, Denmark, Netherlands.
* Please note shipments are taking 4 to 5 days longer than normal due to covid-19 related shipping delays.
**Due to covid-19 flight restrictions, we are shipping Fedex International Priority to the below countries as EMS service is temporarily suspended. Fedex shipments are trackable, insured and take 5 to 7 days depending on destination country.
Italy, Spain, Portugal, Greece, Switzerland, Ireland, Austria, Belgium, Poland, United Arab Emirates, Turkey, Israel, China
Shipping to these countries is a flat $25.
Tracking your Order
After your order has shipped, we will send a confirmation email with a link to track the shipment.
Customs and Import Duties for International Orders
Your order may be subject to VAT, and/or import taxes, which are levied once your package reaches your country. Chubo ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties or other taxes. We are unable to predict what your particular charges may be. If you do incur additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.