FAQs

General FAQs
Do you ship internationally?
Yes, we ship to over 200 countries. Please check our Shipping page for more details.

What forms of payment are accepted?
We accept Paypal, Visa, Mastercard, American Express and Discover.

How can I check if an item is in stock?
Please contact us at info@chuboknives.com. We will reply to your request within one business day.

Will you confirm receipt of my online order?
You will receive a confirmation email once we have received your order.

How can I check status of an order placed online?
If you log into your account, you can check whether your order is in process or has shipped. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

How is sales tax calculated?
Chubo is obligated to collect sales tax on orders shipping to Florida.

Do you do special or custom orders on knives?
Yes, we are happy to accomodate any special requests or custom orders you may have. Please contact us at info@chuboknives.com with specific requests.

Can I save items in my shopping cart?
Yes, you can save items in your shopping cart and come back later to continue shopping.

How can I change or cancel my order?
Please email info@chuboknives.com to cancel your order.

When do you charge my credit card?
When you place an order online, your credit card will be charged.

What is the Chubo return policy?
We accept returns on orders up to 14 days after delivery. Orders are eligible for exchange, store credit or refund. Please see Return Policy for more details.

What shipping method do you use?
We ship direclty from our Japan office via Japan Post (EMS) , which is an insured, fast and secure shipping method. Your package will arrive in approximately 4 to 5 business days from the date of order processing.

How do I track my package?
You will receive an email with a tracking number and a link where you can track your order.

How are shipping charges calculated?
U.S. and international orders over $100 currently ship free. Orders under $100 are charged a flat $9 shipping fee. 

Is the credit card information I submit secure?
Absolutely. We use encrypted servers so that your credit card information is never at risk of being hacked or stolen.

What is Chubo’s privacy policy?
We never sell or rent your personal information to any third parties.