Returns

At Chubo, we are confident the quality of our merchandise will meet your expectations. However, if you are not satisfied with or would like to exchange an item that you received, please follow the below instructions.

We accept refunds, exchanges or store credit on your return. Returns are accepted within 15 days of delivery as long as returned items are in their original condition and original packaging. Refunds, exchanges or store credit will be for the purchase price of the item(s) only. State taxes will be credited where applicable and shipping and handling charges are non-refundable. Please contact us at info@chuboknives.com before shipping a return and we will issue you a return authorization number and instructions on how to ship the item. Returns will not be accepted without a return authorization number. Placing an order indicates your acceptance of our return policy. Please ship U.S returns to:

Chubo Knives LLC
Att: Returns Department
19595 65th Terrace N.
Jupiter, Fl 33458

Please ship international returns to:

Chubo Knives LLC
Att: Returns Department
1-6-4 Shintakane
Funabashi-shi, Chiba-ken
Japan

Damaged Items

At Chubo, we check all merchandise carefully before shipping. In the event that an item is damaged in transit or is defective, please notify us within 48 hours of delivery of the item. Please contact us at info@chuboknives.com and we will reply with return shipping instructions. Upon receipt of the item, your merchandise will be inspected and a refund or replacement will be issued. Damaged items can be returned to:

Chubo Knives LLC
19595 65th Terrace N.
Jupiter, Fl 33458